Shipping policy

Order Processing

All orders will be processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will start processing on the next working day. We will send you a confirmation email once your parcel is dispatched, which includes your unique tracking number.

Delivery Time

International shipping delivery times vary based on destination country and local logistics conditions. Standard shipping usually takes 7–18 business days. Please note that unexpected delays may occur due to customs inspection, weather fluctuations or carrier schedule changes.

Customs & Duties

Import duties, taxes and related customs fees are the responsibility of the recipient. These charges are not covered in your order total. We recommend checking your local customs regulations before placing an order to understand potential extra costs.

Package Tracking

You can track your shipment status anytime with the tracking number provided in your shipping confirmation email. Tracking updates may take 2–5 days to show up after the package leaves our warehouse.

Damaged & Lost Packages

Please inspect your package immediately upon arrival. If your parcel arrives damaged or items are defective, contact our support team with photos of the packaging and goods within 48 hours of delivery. We will review your case and offer suitable solutions. Claims for lost packages can only be submitted after the maximum estimated delivery window has passed.

Shipping Restrictions

We cannot redirect or modify the shipping address once the order has been shipped. Double-check your delivery address carefully before completing checkout.